HELP

 Tel: 877-45-44-33
E-Mail: shop@store.uk

 20 Margaret St, London
Great Britain, 3NM98-LK

 Free standard shipping
on all orders in New York

 Support forum provide
for over 24h, every day.

FaQs. General Information

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I haven't received my item. What can I do?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

I haven't received my item. What can I do?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ipsum ac erat cursus rutrum parturient a a nostra?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Dui nisi in cum augue adipiscing nibh taciti mollis condimentum risus?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ipsum ac erat cursus rutrum parturient a a nostra?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

I haven't received my item. What can I do?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ask a Question

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in

3200TOPICS CREATED
180HAPPY CUSTOMERS
5YEAR OF DEVELOPING
5000ANSWERED QUESTIONS
Shopping Information

All orders are traceable via a tracking link provided in your shipping confirmation email.

For customer care, please reach out via our chat or email us at care@asket.com and we’ll get back to you as soon as we can, normally within one working day.

SHIPPING TO: INDIA

IMPORT DUTIES & TAXES

ASKET ships DDU (delivery duty unpaid) outside EU, US and Norway. Import taxes or duties depending on local regulation outside EU and US may apply and are not paid by ASKET.

RETURNS & EXCHANGES

You cover the return shipping, we cover the exchange shipping. Please note that any potential customs duties and sales taxes are non-refundable through ASKET.

RETURNS PERIOD

30 days

PAYMENT METHODS

Credit and Debit Card (Visa, Mastercard) and PayPal (also Amex via Paypal)

Shipping Method

Delivery Time

Cost

Free From

DHL Express

3-6 Working Days

25 EUR

250 EUR

COVID-19 (Coronavirus) Information

In these times of uncertainty, we want to be very transparent with what is going on and reassure you that we are still here, still fully operational and still delivering orders safely to your home.

WAREHOUSE

Our warehouse partner in Germany is up and running as usual while taking all the precautions necessary to ensure the safety and well-being of their employees. All administrative staff are working from home and they’ve implemented safety measures. Naturally, this will have an impact on capacity, but they’re still shipping our orders within the customary 24 hours and minimal disruption.

SHIPPING

Our carriers are delivering with minimal interruption, but there may be delays caused by increased border controls, cancelled flights (express deliveries only), strict quarantine regulations and staffing shortage due to the current situation.

We know a lot of you are staying home, we support that, and therefore we offer home delivery in all markets. To ensure that your parcel can be delivered to your door, please make sure that you also provide your door code (if you live in an apartment building) by adding it to your address field.

To avoid unnecessary contact, many delivery partners have waived the requirement of a recipient signature upon receipt. A successful delivery will instead be documented via alternative processes, e.g. deliverer signature or online signature.

Shipping

DELIVERY

All orders are shipped from our warehouse in Münster, Germany. Depending on your country you have one or more of the following delivery options to choose from:

STANDARD DELIVERY

Due to the effects of COVID-19, our carriers are having trouble keeping up which unfortunately means that your order may take a bit longer than usual to be delivered.

Standard delivery is available in all EU Countries (except Greece and Cyprus). The standard delivery service is provided via DHL but depending on your country the last mile delivery may be carried out in collaboration with your local postal service.

Your parcel is normally delivered straight to your door. If the parcel cannot be delivered, it will either be taken to a service point for pickup or a second delivery attempt will be made the day after.

In some countries you will be able to change delivery method when the parcel is on it’s way. For instance could you choose to have your parcel delivered straight to a service point, to a neighbour, left in a safe place or select a different day of delivery.

Please note that parcels are often delivered during the day, if you are at work we therefore recommend to have the parcel shipped there if possible.

EXPRESS DELIVERY

Due to limited access of air freight, as a result of the COVID-19 situation, DHL Express orders might be subjected to delays.

Express shipping is via air freight, which means it is both more expensive and has bigger environmental impact than standard shipping has. We therefore recommend you to use Standard delivery when available. We aim to provide as sustainable shopping as possible in all markets, and we are therefore working on finding a more environmental friendly shipping option in markets where express delivery is the only option.

Your parcel is normally delivered straight to your door. If the parcel cannot be delivered it will either be taken to a service point for pickup or a second delivery attempt will be made the day after.

In some countries you will be able to change delivery method when the parcel is on its way. For instance could you choose to have your parcel delivered straight to a service point, to a neighbour, left in a safe place or select a different day of delivery.

Please note that parcels are often delivered during the day, if you are at work we therefore recommend to have the parcel shipped there if possible.

FREE SHIPPING

Free shipping will be determined at the checkout based on the item price, discounts or promotion codes. See shopping information above for details of free shipping limits in your country.

TRACKING

We use tracked shipping methods and you can check the status of your package at any time using the link in your shipping notification e-mail you receive once your parcel has left our warehouse in Germany. Please note that it may take up to 48 hours for the tracking status to appear.

INSURANCE

ASKET insures each purchase from the time it enters transit until it is delivered to you. All orders require a signature upon delivery, at which point you become responsible for the shipment. If you specified a recipient other than yourself for delivery purposes, you also accept that the third party’s signature is sufficient proof of delivery and fulfilment by ASKET.

If you allowed the carrier to deliver your parcel without signature (e.g. outside your front door), ASKET will not take responsibility of the delivery.

TAXES AND DUTIES

Within the European Union, the United States and Norway, orders are shipped on Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the final price.

Outside the European Union (except the US and Norway), orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. Your order may therefore be subject to local taxes and import duties, which araskete levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. ASKET does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by ASKET.

Returns & Exchanges

Any returns must be shipped/postmarked within 30 days of being received. Returned goods should not have been used and needs to be returned in resellable condition with all original packaging intact. Your return item can either be exchanged for a new item, or you can get a refund for it.

Within the European Union, the United States and Norway are all exchanges free of charge, meaning that both the return shipping and the shipping of any replacement item(s) is covered and provided by ASKET.

Outside the European Union (except the United States and Norway), customers are obliged to organize and pay for the return shipping. Please note that any potential customs duties and sales taxes are non-refundable by us. We'll cover the shipping cost of any replacement items.

RETURNING YOUR PURCHASE

To request a return, simply go to the return page and sign in with your e-mail address and order number. Select the item(s) you want to return and choose whether you want to do a refund, exchange or complaint. Once the return registration is completed, you’ll receive further instructions of how to return your parcel in your country.

EXCHANGES

You can exchange any item(s) for another color or size as long as we have it in stock. If you wish to exchange for a different style, we kindly ask you to return the item for a refund and place a separate order for the new garment.

Replacement items are shipped within two working days from when you register your return online, independent of when your return items actually arrive at the warehouse.

REFUNDS

In case you don’t want an exchange you can return any item(s) for a refund. All items are fully refunded and any shipping fees paid are also refunded in case you return the full order. Please note that customers outside of EU (except the US and Norway) are obliged to arrange and cover the return shipping cost and any potential customs duties and sales taxes are non-refundable by us.

Refunds will be processed once the returning goods have been received at our warehouse and passed the inspection, from which point you’ll receive a refund confirmation e-mail.

If you paid by credit or debit card, direct debit or directly via Klarna’s app or website, the amount will be transferred back to the account or card used within 5 working days, from the time the return has been processed. If you paid via invoice, you will be contacted by Klarna to provide necessary information to process your refund shortly after the refund has been authorized.

If you return your item(s) before you pay your Klarna invoice, please make sure to pause your statement either on your Klarna app or by contacting Klarna’s Customer Support. In this way, you don't have to worry about reminders or late payment fees while you're waiting for us to process the return.

Please note that it can take up to 10 working days for your return to be received and handled at our warehouse and up to 5 more days until the money arrives on your account depending on your chosen payment method.

Payment & Security

PAYMENT

We accept Paypal, Visa and MasterCard, Credit and Debit globally. In some countries we accept invoice payment after delivery, direct debit and direct transfer and other local payment options. Unless otherwise stated on the product page (for instance in case of pre-orders), payment is not due until the order is dispatched.

We do not store any credit card or other financial information. All payments are processed by Klarna and Paypal, both PCI certified, encrypted payment systems.

SECURITY

We use the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser, which you can click on to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with “https” instead of the normal “http”. This means that you are in secure mode.